Case Study Three
Military & civilian organisations are under pressure to reduce equipment fleet sizes placing placing emphasis on the importance of equipment reliability.
Following complete refurbishment and upgrade, an ATLAS loader was returned to Afghanistan. Soon after delivery, an urgent technical support enquiry was received indicating a problem with the equipment. Telephone advice was provided, but it was clear that a presence on site was required. Within 24 hours, an AMSS Field Engineer was on site in Afghanistan. The loader was found to be fully serviceable; the problem was due to operator error, but this clearly demonstrated our capabilities in providing rapid product support response.